Support Services

CCS IT Solutions' support services help you manage your IT support issues, increase your network stability and minimise the risk of failures that can possibly cost your company thousands of rands in loss of revenue. Our mission is simple, mitigate as many risks as possible and provide you with the best possible service.

Today, your network no longer merely supports your business – its an enabler. If your network is down, so is your business. At CCS IT Solutions we understand you have no time for downtime nor the time to troubleshoot the cause of the failure due to the many factors that influence a network's performance. Our support services division frees up your internal resources to focus on programmes that are critical to your business… you do what you do best … run your business – while we do what we do best … take care of your network.

We categorise our support service offerings under two headings: Maintenance and Monitoring.

Maintenance includes traditional break-fix support such as troubleshooting and incident restoration within agreed service levels. Many of our clients opt into our value-added network maintenance service, Uptime, which minimises downtime through delivering faster network restoration and reducing overheads, while also giving you the flexibility of base or customised Service Level Agreements.

Monitoring provides real-time pro-active network monitoring ensuring that every component and aspect of your IT environment is constantly scrutinised for performance, availability and reliability.  Diagnostics define the root cause of the incident – our vendor access assists in rapid problem identification and resolution. In short, if there’s any threat of a component failing, it’s detected immediately or, in some cases, even before failure occurs. The result: your technology environment is more robust and reliable.

Learn more about how we deliver these services and how we can help you avoid the scourge of network downtime.